Lakos, Amos, and Shelley Phipps. “Creating a Culture of Assessment: A Catalyst for Organizational Change.” Portal: Libraries and the Academy 4, no. 3 (July 1, 2004): 345–361. http://escholarship.org/uc/item/0843106w.
This article breaks down the components of a successful culture of assessment so your library can start on the path to organizational change to create that culture.